Three coordinated roles
Protect. Detect. Help.
The NCU brings perimeter defense, internal monitoring, operational care, and a real support team into one coordinated approach.
Network Care UnitNCU
A new era of network management, service, support & security.
Industrial-grade hardware. Local intelligence. Human-backed care around the clock.
Protect.
VectorLogic Firewall
Proven enterprise firewall technology provides outside-in defense for traffic entering and leaving the business network.
Managed updates and active oversight help keep perimeter protection current.
Detect.
Security Sentinel
Security Sentinel lives on the network and watches internal activity, vulnerabilities, website issues, and unusual traffic.
Authorized automation can help contain or remediate supported problems in seconds—faster than a human-only response.
Help.
AIDEN Helper
AIDEN Helper is available inside the network for everyday technology questions, operational health, and common user issues.
When an issue needs more attention, AIDEN brings SMART Services into the loop.
Protected from both sides
Outside-in defense. Inside-out awareness.
The firewall protects traffic at the perimeter. Security Sentinel watches from inside the network. AIDEN Helpers monitor operational health, while the SMART Services Network Operations Center provides human oversight, managed updates, review, and escalation.
Inside the Network Care Unit
One physical host. Three separate local machine roles.
The NCU is more than a network box. It is a local platform designed to place protection, monitoring, and support close to the business systems they serve.
- VectorLogic FirewallOutside-in perimeter defense for network traffic.
- Security SentinelInside-out monitoring and authorized security remediation.
- AIDEN HelperOperational monitoring and approachable everyday technology support.
Each role remains distinct, while SMART Services provides the managed human service behind the system.
Industrial-grade hardware
Built for dependable, always-on operation.
The Network Care Unit is an industrial-grade network computing appliance designed for business environments. Its physical design emphasizes durability, quiet operation, and fewer common hardware failure points.
Rugged aluminum chassisA durable enclosure built for business environments.
Solid-state designFewer moving parts means fewer common hardware failure points.
Quiet passive coolingA heat-dissipating design with no cooling fan to wear out.
Six-port connectivityPurpose-built interfaces for secure business network traffic.
SMART Services Network Operations Center
Local intelligence. Real people behind it.
The NCU is monitored around the clock by the SMART Services Network Operations Center. The system is supported with managed updates, human review, and escalation when the situation calls for it.
Local intelligence can identify and respond quickly. Experienced people provide judgment, investigation, follow-through, and help when automation reaches its limits.
Your network, watched. Your people, supported.
SMART Services has your back.
What the NCU changes
A coordinated presence on the network—not another tool that only sends alerts.
Traditional network tools often work separately. The NCU brings perimeter defense, inside-the-network security awareness, operational monitoring, everyday assistance, and human escalation into a more connected service.
- Protection and monitoring close to the systems they serve
- An immediate local first response for supported events
- Everyday help for the people using the network
- A real operations team ready to review and step in
Common questions
What businesses should know.
What is the Network Care Unit?
The NCU is a physical, industrial-grade network computing appliance that brings several distinct local protection and support roles together with managed human oversight.
Is it one device or several systems?
It is one physical host designed to operate the VectorLogic Firewall, Security Sentinel, and AIDEN Helper as separate local machine roles.
Does automation replace the SMART Services team?
No. Automation can provide a fast first response for supported and authorized actions. SMART Services remains behind the system for review, investigation, escalation, and follow-through.
Is the NCU limited to one type of business?
No. The NCU is intended as a broadly useful network platform for organizations that depend on secure, reliable, supported technology.
How do we know whether it fits our network?
SMART Services can review your environment, explain the operating model, and walk through the NCU in a demonstration before deployment is planned.
See the Network Care Unit in action