The watched-hardware plan

Foundation.

Continuous health monitoring, automatic security updates, full replacement warranty. Sold with every VectorLogic device. Annual, three-year, or five-year terms.

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WHO

SMBs with an existing IT provider or capable in-house IT, who want their firewall layer watched without paying enterprise prices.

INCLUDES

24/7 device health monitoring, automatic security updates, return-to-depot warranty replacement, US-based engineering contact for hardware issues.

TERMS

Annual, 3-year, or 5-year. Multi-year pricing reflects the trust you are placing in the relationship.

PRICING

Roughly 60–70% of comparable enterprise-class coverage. Hardware priced just above the budget tier. We will quote yours after we know what you have.

What’s included

Continuous device health monitoring (24/7)
Automatic firmware updates
Automatic security patch deployment
Configuration drift alerts
Full warranty replacement (return-to-depot)
Live US-based phone support — real US citizens
Annual, 3-year, or 5-year terms
Quarterly health summary, sent in plain English

What Foundation does NOT include

Active incident remediation. That is a separate engagement, scoped and quoted at the time.
Configuration changes after initial setup. Pro tier covers ongoing configuration support.
On-site visits. Foundation is a remote-managed plan; on-site work can be quoted separately.
Endpoint or workstation protection. Security Plus tier covers the network-wide layer.

Saying no clearly is part of the brand promise. You should never feel surprised six months in.

Right fit

Who Foundation is right for.

Hero 1

Businesses with an MSP or in-house IT

Your team handles incidents and configuration but does not have time to babysit the firewall layer. Foundation carries that.

Hero 2

Owners who want one predictable line item

A single, predictable annual line item for network protection. No appetite for ongoing surprise invoices.

Hero 3

Companies replacing aging enterprise gear

Want the watched-network experience at 60–70% of the renewal price. We are the right shape for that customer.

Common questions

The five questions we get most.

Is Foundation enough for compliance?

For most SMB compliance frameworks (basic SOC 2, NAIC, GLBA), Foundation’s monitoring and patch logs are part of a passing posture — not the entire posture. If you have explicit compliance requirements, Pro or Security Plus is usually the right starting tier. We will tell you which on the first call.

What happens when the warranty replaces my hardware?

We ship a configured replacement device. You ship the failed unit back to us at our cost. Configuration is preserved through the swap. Most replacements complete inside 48 hours of the failure being confirmed.

Can I upgrade from Foundation to Pro later?

Yes, at any time. The hardware does not change; the relationship deepens. Upgrades pro-rate from the current term.

Who actually watches my device?

An always-on AI monitoring layer plus a US-based engineering team that reviews flagged events. The phone gets answered by a real US citizen, every shift. AI handles the volume; the engineers handle the calls that matter.

What if I do not have an IT provider?

Foundation is the wrong tier if no one is handling configuration changes and security incidents. Look at Pro (we handle configuration) or Security Plus (we handle the broader security layer).

Outgrowing Foundation?

Pro adds the configured-and-supported relationship.

If your network is changing or growing — or if your IT is overloaded — Pro is the next step. Foundation, plus initial network design, ongoing config support, and our US-based team’s priority response.

See Pro

Talk to us about Foundation.

A short conversation. We learn what you have, what you need. No pressure, no jargon. We will tell you straight whether Foundation is the right fit — or whether Pro or Security Plus is the better starting tier.

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